New Users of the www.load-link site

Whether you are a transport user or a transport provider, you will need an access code supplied by us, and your own unique password. Select NEW USER and enter your details. Please note that all fields should be completed as the entry will not be taken otherwise. Once you have clicked into the first entry box, use the TAB key to move through the form. Once completed, click SUBMIT to register. Once you have registered, the load-link system automatically logs your details and generates a unique access code. This, along with your own unique password, will be automatically sent to you via email after a few minutes. Please remember that the password entry is "case sensitive", so you may wish to use a combination of upper and lower case letters. This access code and Password are VERY IMPORTANT and are used by you to enter the MEMBERS areas. Both should remain confidential to you or staff within your organisation. The ACCESS CODE designates you or your organisation as a Transport Provider (Code "T") or a Transport User (Code "L"). It is conceivable that an individual user could be both a provider AND user. In this case separate codes will be required and you must therefore register twice. Please note that if this is the case, a different email address should be used for each.

Member Option

Select MEMBER from the site main menu. Enter your USER CODE and PASWORD. If you have forgotten these send us an email from this screen and we will re-send your code to you - provided the email from which the request is sent, is the same as the original registration details. You are then presented with various options, MAKE AN ENTRY To add details of a vehicle or load, select this option and follow the screen instructions Note that some fields are REQUIRED and the entry will not be taken unless these are completed correctly. This is to ensure that a valid search is made. Once details have been added you can opt to SEARCH immediately or MAKE ANOTHER ENTRY (i.e. Batch entries) SEARCH Option Once an entry has been made, you may have opted to complete a search immediately. However, there may be a need to do further searches, possibly following a batch entry or if a suitable match is not found on your initial search. Select SEARCH. You are presented with a list of YOUR DETAILS ONLY. Select the entry for which you require a search to be done. The system automatically searches the databases for a suitable match a presents you with details as appropriate. DELETE an Entry Each entry is automatically deleted from the database after the final date and time have been exceeded. However, once you have searched, found a suitable matched load or vehicle as appropriate, you may wish to remove that entry from the database. This would ensure that you do not receive further contacts relating to that particular entry. Select DELETE. You are presented with a list of YOUR ENTRIES ONLY. Select the entry you wish to delete, and that entry is then removed from the database. If an entry remains on the database, whether contacts have been made or not, it is automatically removed once the end date and time have been exceeded. Making Contact Once a search has been made and you have been presented with a list of possible matches to your requirements, you will wish to make initial contact with one or more of these matches. By clicking on the entry or entries from the list presented, the LOAD-LINK system automatically sends an email message to the person who posted the load or vehicle. The information automatically sent includes your telephone number, and you are given the opportunity to add extra notes to the message. They should then make contact with you to further discuss your requirements and make the necessary arrangements. If both you and the other party reach an agreement, it is advisable for both to then remove your respective entries from the site. This helps to keep the database information as current as possible.

Database Information and Security

The ONLY method of contact initiated by the site is via email to specified contact email addresses. Your name, company, postal address and other confidential details are NEVER displayed on screen to any other party. Our Terms & Conditions state that misuse of the site in any way could result in your access being denied either temporarily or permanently. You have our guarantee that all information posted on the site will remain confidential and will not knowingly be passed to any third party.